What's This Page About?
A clear overview of our policies and how we work.
What do these policies help you understand?
We keep everything clear, fair and transparent — these policies outline how we protect your data, handle payments, manage refunds, use AI responsibly and support you throughout your project.
Everything is written in straightforward, friendly language so you can understand exactly how we work and what to expect.
Quick Questions (Jump to)
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When do I own my website? → Jump to Copyright & IP
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Can I get a refund if I cancel my project? → Jump to Refund Policy
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What happens after I pay my deposit? → Jump to Terms/3. Project Start
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What personal data do you collect? → Jump to Privacy Policy
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Do you guarantee SEO or AI rankings? → Jump to Terms/15.Liability
Why do these policies exist?
to give you complete confidence in how we work
to define timelines, ownership, revisions and communication clearly
to protect your rights and ours
to make your project smooth, safe and stress-free
to give you a simple reference point whenever you need it
What do these policies cover?
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your privacy and data protection
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cookies and platform behaviour
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terms for website projects
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how accessibility is supported
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your rights to your website and brand
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equal opportunities
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payments and refunds
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how AI tools are used
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your sitemap and navigation
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definitions of key terms
Jump to a section
Breadcrumbs Navigation
You can use the breadcrumb trail at the top of the page to return to where you started or move back through the site structure.
PRIVACY POLICY
What does Kingstown Web Studio do with your personal information?
We only collect the information needed to deliver your project, communicate with you and maintain essential services, and we never sell your data.
VERSION 1.0 (NOVEMBER 2025)
1. Who we are
Kingstown Web Studio
1 Turner Court, Midland Street, Hull, HU1 2RD
Email: hello@kingstown-web-studio.co.uk
WhatsApp: 07396984711
Data Controller: Susan Hogan
2. What information we collect
We may collect:
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your name and contact details
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your business information
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project details and preferences
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analytics and usage data
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enquiry and booking details
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content you submit
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platform login invitations
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payment confirmations from third-party processors
We do not store card details.
3. How we collect information
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contact forms
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discovery sessions
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emails and WhatsApp messages
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booking systems
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platform onboarding (Wix, Shopify etc)
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analytics tools
4. Why we use your information
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to deliver website, branding and support services
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to manage communication
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to prepare proposals and quotes
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to improve your website
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to process payments
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to comply with legal obligations
5. Legal basis for processing
We process data under:
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contractual necessity
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legitimate interest
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your consent
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legal obligation
6. Who we share your information with
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website platforms (Wix, Shopify)
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payment processors (Stripe, PayPal, Wix Payments)
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email and cloud tools
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service-related integrations
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legal authorities when required
We ensure all tools are GDPR-compliant.
7. Data retention
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project data: up to 6 years
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enquiry communications: up to 24 months
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invoices and legal records: required periods only
8. Your rights
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You can request:
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access
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correction
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deletion
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restriction
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portability
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withdrawal of consent
Email hello@kingstown-web-studio.co.uk to submit a request.
9. Children
We do not knowingly collect data from individuals under 18.
10. Security
We use secure systems and encryption-backed platforms, but no system is 100 percent risk-free.
11. Changes to this policy
We update this policy periodically.
Latest version is shown here.
COOKIE POLICY
How does Kingstown Web Studio use cookies?
We use standard platform cookies from Wix or Shopify to run essential site features, analytics and functionality.
VERSION 1.0 (NOVEMBER 2025)
1. What cookies are
Cookies are small files saved on your device to support site performance.
2. Types of cookies used
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essential cookies
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analytics cookies
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functional cookies
3. Platform-driven cookies
Cookie behaviour depends on whether your site uses:
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Wix
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Shopify
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analytics tools
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integrated apps
4. Managing cookies
You can manage cookies through your browser settings or cookie banner options (when enabled).
5. Updates
We may update this policy as platforms evolve.
TERMS AND CONDITIONS
What rules apply when you work with Kingstown Web Studio?
We keep our terms clear and fair so you always know exactly how payments, ownership, timelines, revisions and support work.
VERSION 1.0 (NOVEMBER 2025)
1. Who we are
Kingstown Marketing Services trading as Kingstown Web Studio
1 Turner Court, Midland Street, Hull, HU1 2RD
2. What services do we provide?
We design, build and support websites using Wix or Shopify, including branding, content, SEO setup, ecommerce, support plans and advisory tools.
Services include:
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website design and build
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Website in a Day
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ecommerce websites
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content writing
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branding and visual identity
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SEO and AEO setup
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technical setup and launch
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support plans
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Website Health Check
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consultancy
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digital products
3. When is a project considered started?
A project starts after payment of the deposit and completion of the discovery call.
Work begins when we start any of the following:
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strategy preparation
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sitemap planning
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content writing
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platform setup
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design planning
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technical configuration
Once work has begun, cancellation becomes pro-rata.
4. What are your deposit and payment rules?
Website-in-a-Day is paid in full upfront. Time Saver packages are also paid fully in advance.
Other website packages require a 50 percent deposit.
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deposits are refundable until work begins
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once work begins, refunds become pro-rata
Time Saver and Website-in-a-Day become non-refundable once preparation starts
Additional services are purchased one-month in advance and become non-refundable once work starts.
5. What are client responsibilities?
You must provide:
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essential business details
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preferences and examples
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legal content (terms, disclaimers etc)
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product data (for ecommerce)
Failure to supply content affects timelines.
6. What revisions are included?
Two clear rounds:
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First pass: design and structure
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Second pass: final edits before launch
Additional revisions or changes of direction are charged as bolt-ons.
7. How is extra work handled?
Additional features or requests outside your package (as originally agreed) will be quoted in writing before work begins.
8. What are the timelines?
Timelines for website development are set during discovery.
Typical guidance:
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Website in a day - 24 hours once all essential information received and scope agreed (this may also be post branding/structure sign-off)
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small sites: 3 to 5 days
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larger or flexible sites: up to 2 months
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Time saver sites - up to 2 months (working around priority workload)
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Subscriptions delivered within 4 weeks of purchase/tasks agreed in advance
If the project goes inactive for 6 weeks due to client non-response, it will close and work completed will be billed.
9. How does platform setup and ownership work?
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You pay directly for your Wix, Shopify or other platform subscription via a secure link.
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You own the account from day one.
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We hold build access until launch.
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Ownership is transferred after final payment.
10. What is included in your launch setup?
Where included, we set up:
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domain linking
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email setup
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Google Analytics
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Search Console
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indexing
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SEO fundamentals
SEO and AEO performance cannot be guaranteed.
11. What is included in ecommerce builds?
Ecommerce setup includes:
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up to 50 products
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shipping
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tax
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payment gateways
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store configuration
More than 50 products require a custom quote.
12. How do support plans work?
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monthly
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paid upfront
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3 month minimum
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no roll-over
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focus can change monthly
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cancellation is simply not renewing the next cycle
13. What is the Website Health Check?
A free AEO readiness review for new clients delivered as a presentation. Limited places each month allocated on a first come-first served basis.
It is advisory only.
14. How do we communicate?
WhatsApp anytime. Typical replies during business hours or evenings.
Email always accepted.
15. Liability
We are not liable for:
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third-party platform outages
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client-supplied content
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legal compliance of your business
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SEO or AI ranking outcomes
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client changes after launch
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third-party integrations
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loss of data or indirect losses
16. Termination
We may terminate a project for:
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non-payment
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prolonged inactivity
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breach of terms
17. Governing law
These terms follow UK law.
ACCESSIBILITY STATEMENT
How does Kingstown Web Studio support accessibility?
VERSION 1.0 (NOVEMBER 2025)
We maintain accessibility tools, clear design and user-friendly content, and we update features based on user feedback.
Features include:
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on-site accessibility tools
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speech reader
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readable structure
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alt text
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keyboard navigation support
We aim for accessibility best practice but do not guarantee full WCAG compliance.
COPYRIGHT AND IP STATEMENT
Who owns the website, brand assets and creative work?
You own your finished website and branding once final payment is made, and we retain rights to internal systems, tools and concepts.
VERSION 1.0 (NOVEMBER 2025)
Client ownership
Upon full payment, you own:
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your final website
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content we create for you
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branding
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logos
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approved design assets
What we retain
We keep rights to:
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internal frameworks
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tools
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templates
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drafts
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AI-assisted concepts
Portfolio use
We only show your site in our portfolio with your explicit approval.
EQUAL OPPORTUNITIES AND DIVERSITY
How does Kingstown Web Studio support equality?
VERSION 1.0 (NOVEMBER 2025)
We treat all clients and partners fairly, respectfully and without discrimination.
We do not discriminate based on age, disability, gender, sex, race, religion, belief or orientation.
REFUND POLICY
What refunds are available?
Services are refundable before work begins, pro-rata once work has started, and digital products are non-refundable once accessed.
VERSION 1.0 (NOVEMBER 2025)
Services
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cancel before work starts = full refund
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cancel after work starts = pro-rata
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Website-in-a-Day and Time Saver packages become non-refundable once preparation begins
Digital products
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non-refundable once downloaded
Exchange or Upgrade Options
Customers may request to exchange or upgrade their chosen service or package.
Where work has not yet started, this can usually be done at no extra cost (other than the price difference between packages).
If work has already begun, exchanges or upgrades may still be possible, but any completed work will be charged pro-rata before the new package or service begins.
Digital products cannot be exchanged or upgraded once accessed or downloaded.
PAYMENT AND BILLING POLICY
How do payments and billing work?
Payments are taken upfront for deposits, full packages and support plans, and platform subscriptions are paid directly by you.
VERSION 1.0 (NOVEMBER 2025)
Details
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quotes valid for 14 days
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deposits due before discovery
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final payment due before ownership transfer
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support plans paid monthly in advance
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payment methods agreed in discovery
SITEMAP INTRO
What is included in our sitemap?
Our sitemap outlines the typical structure of a Kingstown Web Studio website. It lists the main pages (or anchor sections, depending on the build) to help with navigation and search discovery.
Please note: not every website will include all items below - the exact structure depends on the package, scope, and individual project.
VERSION 1.0 (NOVEMBER 2025)
A typical sitemap may include:
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homepage
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services and packages
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individual package pages
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portfolio or project showcase
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FAQ
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Web Wise blog
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legal policies
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contact page
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health check
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booking page
AI USAGE DISCLOSURE
How does Kingstown Web Studio use AI?
We use AI tools for ideas, structure and drafts, but every final output is reviewed and approved by a human expert.
VERSION 1.0 (NOVEMBER 2025)
AI is used for:
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content structure
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idea generation
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drafting support
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visual inspiration
AI is not used for:
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final decision making
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unedited content
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replacing human judgment
All deliverables are human-curated and tailored to your business.
What if you need help or want something clarified?
If you have any questions about these policies, or you want to check how something applies to your project, just get in touch and we’ll be happy to help.
Get in Touch
Book A Discovery Call
Let's talk! Click here →
Quick Read: TL;DR
What is TL;DR?
It means “Too Long; Didn’t Read” - a quick summary for fast scanning and voice assistants like Alexa or Siri that surface the short version first.
Summary
We keep everything transparent - we protect your data, explain deposits and refunds clearly, transfer website ownership only after final payment, include two revision rounds, use AI responsibly, support accessibility and ensure you always know how payments, timelines and support plans work.
What happens after I pay my deposit?
You enter the project queue, we book your discovery session and early planning work begins.
- Website in a Day is paid upfront
- Standard packages need a 50 percent deposit
- Cancellation before work starts = full refund
- Cancellation after work starts = pro rata refund
When do I officially own my website?
You own your website once the project is complete, you have paid the final invoice and we transfer platform ownership to you.
- You pay platform subscriptions directly
- You own your Wix or Shopify account from day one
- Ownership transfer happens after completion and payment
Can I cancel my project?
Yes, you can cancel before work starts for a full refund. After work starts, refunds are pro rata.
- Website in a Day and Time Saver packages become non refundable once preparation begins
How many revisions do I get?
Two rounds of revisions are included.
- First pass for structure and design
- Second pass for pre launch tweaks
- Extra changes or new directions = quoted bolt ons
Do you write the content for my website?
Yes. All packages include content writing tailored to your tone and business.
- You provide key business details
- We write the structure and wording
- You approve everything before launch
What happens if I stop responding?
If there is no progress for 6 weeks, the project closes and we bill for completed work.
- You can restart later via a new quote
Are digital products refundable?
No. Digital downloads are non refundable once accessed, as required by UK law.
Do you guarantee SEO or AI search rankings?
No. We build your site using SEO and AEO best practices, but rankings cannot be guaranteed.
- You get on page SEO
- Search Console setup
- Indexing
- Clear, structured, answer first content
How do support plans work?
Support plans are monthly, flexible and paid upfront with a 3 month minimum.
- No roll over hours
- You choose the monthly focus
- You cancel simply by not renewing
Do you use AI when creating websites or content?
Yes, for ideas, research and drafting support - but every final deliverable is reviewed and approved by a human expert.
- AI accelerates early steps
- Human expertise shapes final output
What personal data do you collect?
Only the information needed to run your project and communicate with you.
- We never sell your data
- Payments are handled by secure processors
- You can request access or deletion any time
What platforms do you support?
Wix and Shopify, chosen based on your needs.
- You pay subscriptions directly
- You own your account from day one
- We configure everything during the build
AI Assisted Content
Work supported by AI tools for drafting, ideas or structure. All final deliverables are human reviewed, edited and quality checked.
Deliverables
The items included in your chosen package, such as:
- Website design and build
- Branding elements
- Content writing
- Ecommerce setup
- SEO and AEO configuration
- Support plan outputs
Digital Product
Any downloadable item such as a template, guide or workbook. Digital products are non refundable once accessed.
Discovery Session
A structured call where we gather your business details, preferences, goals and technical requirements before the build begins.
Ownership Transfer
The final handover of your website once the project is complete and all payments have been made. You own your platform subscription from day one. Ownership transfer refers to website and admin rights only.
Project Start
Your project officially starts once your deposit (or full payment) is received and your discovery call is booked.
Revision Rounds
Two included opportunities to review and request changes:
- First pass covers layout, structure and design
- Second pass covers final edits before launch
Any extra changes are considered bolt ons.
Scope
The agreed set of work your package covers. Anything outside this scope is additional and quoted before continuing.
Scope Creep
When new features, pages or requests arise that fall outside the agreed scope. These will always be quoted before work continues.
Support Plan
A monthly, prepaid service where you choose the focus each month (content, SEO, maintenance, etc). Minimum 3 month commitment. Unused time does not roll over.
Website Health Check
A free AEO readiness assessment for new clients. It provides insights and recommendations but does not guarantee results.
Work Beginning
Work is considered to have begun when any of the following take place:
- Preparation or research
- Sitemap planning
- Content drafting
- Design outlining
- Platform setup (Wix, Shopify, etc)
- Technical configuration
Once work begins, refunds become pro rata.