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FAQs & Answers

This page brings together the questions we’re asked most often – the practical ones, the “how does this actually work?” ones, and the things people usually want to understand before they move forward.

You’ll find clear, straightforward answers you can dip in and out of. Some are quick checks, others are a bit more involved. If a topic needs more explanation, you’ll find the option to explore it further.

Finding what you need

You can search by keyword, browse by topic, or simply scroll and see what catches your eye To note - we also feature FAQs that go into our package details more on each page so you may also want to look there).

The answers provided are designed to be easy to scan, so you can get to the point quickly. Where something benefits from more detail, we’ll point you in the right direction – no pressure to read everything.

Website FAQs and answers page helping small businesses quickly find clear information about websites, pricing and working together

Quick answers to common questions

Most questions are answered briefly and directly, focusing on what people usually want to know first.

If a question links to a longer explanation, that’s simply because it’s one of those topics where a bit of context makes all the difference.

Frequently asked questions

Didn’t find what you were looking for?

If there’s a topic you’d love to see covered - big, small or oddly specific - just let me know.

I’m always happy to add new guides and answer real questions that help real businesses.

Or get in touch below 
Small business website questions and support section inviting visitors to ask for help or request new FAQ topics
Answer Engine Optimisation explained for small business websites and how modern search and AI find your services
Quick insights graphic for small business website advice, FAQs and search visibility guidance

This month’s question

Each month, we take one question that keeps coming up and answer it properly – with a bit more space to explain things clearly and in context.

This month’s focus:

What is AEO (Answer Engine Optimisation) – and why does it matter for local businesses?

AEO stands for Answer Engine Optimisation.
It’s about making sure your website can give a clear, useful answer when someone asks a question – whether that question is typed into Google, spoken out loud, or asked inside an AI tool.



What’s changed (and why AEO matters more now)


  • Search results are becoming “answer-first”.
    Instead of showing ten blue links and hoping you’ll click one, Google and other platforms increasingly try to give the answer on the spot.

  • AI summaries are now a normal part of search.
    People are getting what they need without scrolling – and sometimes without clicking at all.

  • Voice search has grown up.
    More people now ask their phone or device a question in the moment (especially when driving, cooking, working, or on site) and expect one clear answer back.

So what does AEO actually do?


  • It helps you show up for real questions, not just keywords.
    For example: not only “plumber Hull”, but “How quickly can you fix a leaking pipe?” or “Do you charge a call-out fee?”

  • It makes your website easier to skim.
    Short sections, clear headings, and answers that get to the point without missing what matters.

  • It makes your information easier for Google and AI tools to understand.
    When your site is structured well, it’s easier for these systems to pull the right details and present them accurately.

What AEO looks like on a good local business website


  • FAQs that answer what people genuinely ask
    Pricing, areas covered, timings, what happens next.

  • Service pages written around outcomes
    What you do, who it’s for, and the problems you solve.

  • Clear location signals
    Where you’re based, where you work, and how far you travel.

  • Trust details that remove doubt
    Reviews, accreditations, guarantees, and clear process.

The key idea
AEO isn’t about doing something clever for Google. It’s about making your website better at answering the questions that decide whether someone contacts you – and making those answers easy to surface in modern search, including AI and voice.

Let's Talk - Get in Touch

Contact Kingstown Web Studio for small business website design, support and clear strategic advice

You can WhatsApp and Email at any time. These are checked regularly so normally we reply within a very short time the same day. For calls please respect office hours (9.00am - 5.30pm Monday to Friday).

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Kingstown Web Studio is now live and being carefully refined as part of a strategic soft launch. Over the coming weeks I’ll be adding fresh content, examples, and practical insights while reviewing how the site is positioned in Google and making small, considered improvements.

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