Policies - Kingstown Web Studio
At Kingstown Web Studio, led by Susan Hogan, we’ve kept our policies short and simple for your ease of reading and understanding. If you’d like to clarify any specifics, we’re happy to hear from you—contact us at hello@kingstown-web-studio.co.uk or +44 7396 984 711.
Privacy Policy
We’re Kingstown Web Studio, creating websites for SMEs like you - led by Susan Hogan.
Contact us at hello@kingstown-web-studio.co.uk or +44 7396 984 711.
We collect your names, emails, and browsing data (via cookies) when you contact us or visit our site - to deliver services, respond to you, and improve our site (analytics). It’s UK GDPR (UK General Data Protection Regulation) -compliant: your consent for cookies, contract for services, our legitimate interest for analytics.
We use Google Analytics cookies - accept via the pop-up or adjust settings. Your data’s stored securely on Wix servers in the UK/EU, kept for 12 months unless needed longer. You can access, correct, or delete it under GDPR - email us.
We don’t sell your data, only share with Wix/Google for site function.
Clear Cookies: Chrome: Settings > Privacy > Clear Browsing Data. Safari: Preferences > Privacy > Manage Website Data. Firefox: Options > Privacy > Clear Data.”
Version: 1.0
Date: 04 March 2025
Accessibility
At Kingstown Web Studio, we’re committed to an inclusive site, targeting Web Content Accessibility Guidelines (WCAG) 2.1 AA standards (e.g., readable text, alt tags).
Most features work with screen readers—we’re testing to ensure full access.
If you can’t use our site, email hello@kingstown-web-studio.co.uk or call +44 7396 984 711- we’ll address it promptly.
Version: 1.0
Date: 04 March 2025
Terms/Service Level Agreements (SLAs)
When you hire Kingstown Web Studio, led by Susan Hogan, you agree to our terms—email hello@kingstown-web-studio.co.uk or call +44 7396 984 711 with queries.
Our services are pick and mix - before any project starts, we’ll provide a written quotation with scope and costing, forming the basis of our Service Level Agreement (SLA), signed and agreed by you.
Payment terms: 50% upfront and 50% on project completion via bacs/faster payment, non-refundable once started unless we can’t deliver. Costs may vary by up to 10%. If scope adjusts—we’ll confirm in writing.
SLAs: Timing and scope (e.g., LaunchPad: 1 day, Core Build: 5-7 days) are set from initial discovery and detailed in the SLA—we’ll notify you within 48 hours of any delays.
Ending Contracts: You may terminate with 30 days’ written notice—unpaid work stops, completed work is invoiced. We may end for non-payment (14 days’ notice).
Handover: On completion, you receive full site access; IP is yours once paid.
Confidentiality: We’ll keep your info private during and after projects.
Proofing: We strive for accuracy, but ultimate proofing is your responsibility—check deliverables carefully.
Complaints: Not satisfied? Email or call us—we’ll respond within 5 working days to resolve fairly.
Out of our control: We’re not liable for external issues (e.g., hosting downtime)—force majeure applies.
UK law, including the UK General Data Protection Regulation (UK GDPR), applies.
Version: 1.0
Date: 04 March 2025